ConnectMed360 proudly features a diverse leadership team with extensive healthcare and pharmacy experience, dedicated to guiding our mission of providing quality care to each and every patient we serve.



Randy Falkenrath joined us in March of 2021 as President of our Specialty Solutions businesses which includes Onco360 Oncology Pharmacy, CareMed Specialty Pharmacy, and ConnectMed360 patient support services.  Randy brings over three decades of healthcare experience, with much of that time focused on specialty pharmacy. Prior to joining Onco360, Randy served as the Principal and Founder of Epiphany Solutions, a specialty pharmacy consulting firm.

Randy has also served as Vice President of Specialty Pharmacy at Humana where he led strategy and program development for managing specialty conditions across the medical and pharmacy benefits. In addition, Randy held the role of Senior Vice President of Specialty Pharmacy at both CVS Health and UnitedHealthcare following executive leadership positions at Baxter Healthcare and Searle Pharmaceuticals/Pfizer.

Randy’s commitment to clinical excellence, service, quality, and people is a natural cultural fit and aligns with our mission of improving the lives of patients fighting and managing through cancer and other specialty diseases.

Randy holds an MBA from Northwestern University’s Kellogg School of Management and a B.S. in business from Northwestern University. Randy is a Vietnam-era veteran, having served four years in the U.S. Air Force where he was awarded an Air Force Commendation Medal from the Strategic Air Command.

Benito Fernandez



Benito Fernandez is responsible for ConnectMed360’s business development activities driving strategic growth, commercial business, market access, patient services, and account management.

Benito brings more than 15 years of health plan and pharmacy benefits management experience with a track record of driving operational excellence by optimizing business processes, adapting to change, and challenging existing practices.

In previous roles, Benito served as a Senior Financial Analyst with Medco Health Solutions, Inc. Prior to Medco, he spent more than six years at Horizon Blue Cross Blue Shield of New Jersey, where he served in a variety of progressively senior roles, including auditing, finance, data reporting and analysis, billing, and enrollment.

Benito holds a B.S. in Management from Montclair State University and a Masters in Business Administration with a concentration in Risk Management from Saint Peters College, Jersey City, New Jersey.

Chris Urban



Chris Urban is a seasoned healthcare executive who brings multi-unit specialty, retail, mail, and PBM and patient services expertise to his role with the Company.

In his role, Chris is responsible for managing all aspects of ConnectMed360’s operations and ensuring compliance with all regulations and company policies. Chris is also responsible for leading quality, accreditation, innovation, and customized clinical workflows throughout the organization.

Before joining ConnectMed360, Chris held various executive positions at CVS/Caremark, including Vice President of Specialty Pharmacy Field Operations, Vice President of Hawaii PBM Mail Order Operations, and most recently, Vice President of CarePlus Pharmacy.

Chris earned a Bachelor of Science in Pharmacy degree from the Philadelphia College of Pharmacy and Science.

Ramesh Narsapuram



Ramesh Narsapuram is Vice President of Information Technology, leading digital strategies and advanced technology innovations traversing enterprise architecture, applications, data, cybersecurity, and infrastructure. As a member of the executive leadership team, Ramesh explores emerging healthcare technologies and recommends new strategies and solutions to support enterprise initiatives.

In this role, Ramesh also oversees information technology strategy, platforms, services, and applications while minimizing redundancy and cost to maximize operational efficiency. He also provides guidance on IT policies, security, and oversight for governance, compliance, and information management.

Ramesh has nearly 20 years of experience, holding several leadership roles in digital technologies and healthcare information technology.

Ramesh holds a Master of Science in Management Information Systems (MS-MIS) from the University of Memphis and a master’s in International Management from India. He is also certified in ITIL (Service Management), Lean IT, and holds several Microsoft certifications.

Susan Rose



Susan Rose is a Certified Public Accountant (CPA) with 20 years of healthcare accounting and audit experience, including 15 years of pharmacy experience. Susan joined ConnectMed360 in July 2020, after serving as Controller for Onco360 and CareMed specialty pharmacies since 2015. Susan is responsible for the financial operations of ConnectMed360, including financial planning, reporting, and budgeting, as well as overseeing the internal control structure.

Prior to joining Onco360 in 2015, Susan held various management roles at Kindred Healthcare, Inc. and other healthcare organizations. In addition to developing financial modeling to support strategic plans, Susan oversaw revenue cycle management and various healthcare segments’ financial operations.

Susan holds a Bachelor of Science degree in Accounting from Western Kentucky University and is a licensed CPA in Kentucky.



Emmanuel is responsible for the development and overall program operations, including the program design, contracting, implementation, day-to-day operations, and on-going program management, as well as other aspects of programs managed by ConnectMed360.

Emmanuel brings more than 13 years of experience in the healthcare industry and over eight years of experience in managing Hub patient services, with a key focus on reimbursement services solutions and patient, physician, and pharma support, to his role as Director for ConnectMed360. Emmanuel’s operational leadership and profound physician and patient-first expertise enable complete patient and provider alignment with pharma partners while leading all program launches, pre-and post-launch activities, and ongoing program meetings.

Prior to joining ConnectMed360, Emmanuel has served in senior positions for Patient Services for more than 8 years including Program Manager at CareMed and Team Lead of Patient Support Services at CoPilot Provider Services. Prior to his patient support experience, Emmanuel spent more than 6 years at RxSpress Pharmacy where he held the position of Operations Manager for retail/specialty products.