This Privacy Policy was last updated January 14, 2021.

Welcome. ConnectMed360 (“ConnectMed360,” “we,” “us,” or “our”) values our relationship with you and takes your privacy seriously. The purpose of this Privacy Policy is to identify how we may process, collect, store, share and use the data that we collect from you in connection with your use of our website (the “Site”). This Privacy Policy also describes your rights with respect to your Personal Information, all as described in more detail below.

Please review this Privacy Policy from time to time; by providing information to us or accessing and/or using the Site, you accept and agree to the terms of this Privacy Policy and the use of your data and Personal Information as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy or any subsequent modifications, you should not access or use the Site or provide any information or data to ConnectMed360.
We may update or modify this Privacy Policy at any time, by posting the amended version, including the effective date of the amended version, to the Site. We will announce any material changes to this Privacy Policy through an alert on the Site.

For state-specific privacy rights or for California or Nevada residents, click here for additional terms and protections.

  1. 1. How to Contact Us.

You can update your preferences with respect to your information by contacting us at the email address or phone number below. Additionally, if you have any questions or concerns about this Privacy Policy or our use of your Personal Information, please do not hesitate to contact us through any of the methods listed below.

Mail: 13410 Eastpoint Centre Drive, Suite 150
Louisville, KY 40223
Phone: (866) 360-2633
  1. 2. Personal Information.

While using the Site, we may ask you to provide us with certain personally identifiable information (“Personal Information”). Personal Information is information that identifies, relates to, describes, can reasonably be associated with, or can reasonably be linked to a particular individual or household.

We collect information from you both when you provide it voluntarily and also automatically when you access or use the Site. We collect Personal Information from you and any devices (including mobile devices) you use when you: use our Site, provide us with information on a web form, over the telephone, or via email, or otherwise correspond with us.

  1. 3. The Information We Collect.

Information collected through use of the Site.

Categories of Information Description of Category How We Use This Information
Website Inquiry Information

The Site contains links or forms that can be used to contact us with inquiries about ConnectMed360 and our services. This is an optional service provided to you by ConnectMed360.

When you contact us with inquiries through the Site, you provide Personal Information, which may include your name, organization name, email address, phone number, and any Personal Information that you choose to enter into a blank message box.

Some of the Personal Information we will ask you to provide is required in order to contact us with inquiries.

  • To respond to your questions and requests.
  • To provide customer support.
  • To contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.
Usage Information

This can be Personal Information and Non-Personal Information that is collected about you when you are using the Site, and this may include:

  • Information about your interactions with the Site, which includes the data and time of any information you enter into the Site and your interactions with other users of the Site.
  • User content you post to the Site including messages you send and/or receive and your interactions with our customer service team.
  • Technical data which may include URL information, cookie data, the types of devices you are using to access or connect to the Site, unique device IDs, device attributes, network connection type (e.g., WiFi, 3G, LTE, Bluetooth) and provider, network and device performance, browser type, language, and operating system. Further details about the technical data that is processed by us can
    be found below.

The Site uses cookies, unique identifiers and similar technologies to collect information over time when you use or access the Site. We or our third-party partners use common tracking tools to collect information about the pages you view, the Site functions that you access, the buttons and icons you click, and to remember your login information and settings to make it easier and more efficient for you to use the Site.

Cookies. Cookies are small data files that are downloaded onto your computer or mobile device when you use the Site, which are unique to your device or account.  Cookies make it easier for you to use the Site by saving your preferences so that we can use these to improve your next and subsequent visits to the Site – for example, remembering your login information. Cookies help us learn which areas of the Site are useful and which areas need improvement.

Cookies may be either persistent or temporary (or session) cookies. A persistent cookie retains user preferences for a particular website, app or service, allowing those preferences to be used in future use sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser or app is closed.

You can choose whether to accept cookies by changing the settings on your browser or device.  For more information regarding your choices with respect to cookies and other tracking technologies, please see “Your Rights and Options Regarding Your Personal Information” below. However, if you choose to disable this function, your experience with the Site may be impaired and some features may not work as they were intended. When we use cookies or other similar technologies, we may set the cookies ourselves or ask third parties to do so to help us.

  • To optimize the display of the Site on your device.
  • To provide, maintain, personalize and improve the Site.
  • To provide customer support.
  • To monitor the usage of the Site.
  • To allow you to participate in interactive features of the Site when you choose to do so.
  • To gather analysis and assess trends and interests.
  • To detect, prevent, and address technical issues.
  • To help maintain the safety, security and integrity of the Site.
Anonymized Information

We use anonymized and aggregated information that may be created or derived from your Personal Information or usage of the Site for purposes that include data analysis, improving the Site, and developing new features and functionality within the Site.

  • To provide, maintain, personalize and improve the Site.
  • To monitor the usage of the Site.
  • To gather analysis and assess trends and interests.
  • To detect, prevent, and address technical issues.
  • To help maintain the safety, security and integrity of the Site.
  1. 4. Sharing Your Information.

We share non-Personal Information with third parties at our discretion. We do not sell your Personal Information. In connection with the Site, we may share your Personal Information with certain third parties who we engage to help us run our business and perform the services, including under the following circumstances:

  • Software and service providers we use to manage and process your information, for example, providers of payment processing software.
  • Healthcare-related service providers, such as pharmacies, physicians, and other healthcare providers.
  • Product-related service providers, such as our vendors and manufacturers.
  • Business partners, including those who provide a product or service in partnership or collaboration with us.
  • Other third parties that you expressly request us to share your Personal Information with.

Additionally, we will share your Personal Information with third parties where required by law, where it is necessary in connection with the Site, or where we have another legitimate interest in doing so.

Most of the third parties with whom we share your Personal Information are located and store your information in the United States, although some may be located or store your information outside of the United States.

If we are subject to a merger or acquisition with/by another company, we may share information with them in connection with the transaction.

  1. 5. How we Safeguard Your Personal Information.

We have put in place commercially reasonable security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration of your Personal Information. Third parties we engage who may have access to your Personal Information as provided for above will only process your Personal Information on our instructions, and they are required to only use your data as necessary to perform their contract with us.

While we are committed to protecting your Personal Information, please understand that information communicated over the Internet is never 100% safe and secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Any transmission of Personal Information is at your own risk.

  1. 6. How Long we Store Your Personal Information.

We will retain your Personal Information only for as long as is necessary for the legitimate business purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal, accounting, or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. Additionally, we may continue to store your Personal Information contained in our standard back-ups.

  1. 7. Your Rights and Options Regarding Your Personal Information.

ConnectMed360 Mobile Text Program. By providing your telephone number to ConnectMed360 or your physician and agreeing to participate in the ConnectMed360 Mobile Text Program, you consent to receive text messages and/or push notifications from or on behalf of us and/or our partners and suppliers. You may opt-out at any time by texting STOP to 70144 or contacting us through one of the methods listed under “How to Contact Us ” above. For more information about the ConnectMed360 Mobile Text Program, please click here .

Marketing Preferences. You can opt out from receiving future marketing communications from us at any time by using the unsubscribe function in the email you receive from us, or contacting us as set forth under “How to Contact Us ” above. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, asking you to review a product or service you have ordered, or notifying you of product recalls. If you later opt back into getting marketing communications from us, we will remove your information from our opt-out databases.

Cookies. As noted above in “The Information We Collect ” above, you can choose whether to accept cookies by changing the settings on your browser or device. However, if you choose to disable cookies, your experience with the Site may be impaired and some features may not work as they were intended.

Additionally, Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser. However, these features are not yet uniform, so we do not currently respond to such features or signals. Therefore, if you select or turn on a “do not track” feature in your web browser, we and our third-party providers may continue collecting information about your online activities as described in this Privacy Policy.

  1. 8. State-Specific Rights.

Depending on where you live, you may have certain rights with respect to Personal Information that we have collected and used under certain circumstances, which may include the following:*

  • The right to request the following information regarding our use of your Personal Information:
    • The categories of your Personal Information that we have collected
    • The purposes for which we have collected or used such Personal Information
    • The categories of sources for the Personal Information we have collected about you
    • The categories of third parties with whom we have disclosed your Personal Information
    • If we have disclosed your Personal Information for a business purpose, a list identifying the Personal Information categories that each category of recipient obtained
  • The right to receive a copy of your Personal Information.
  • The right to request us to erase your Personal Information when we no longer need such data in connection with the Site (subject to certain exceptions that may apply under applicable law).
  • The right to opt out of sales of your Personal Information.  However, as stated above, we do not sell your Personal Information.  

* If you are a resident of a jurisdiction where one or more of these rights are granted to you under applicable law, and you wish to exercise any such rights listed above, please contact us by either:

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. Please understand that we are required to verify your request and may require you to provide some information to enable us to carry out such verification. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

  1. 9. Transfer of Data; Special Notice to Non-U.S. Users.

Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Information, to the United States and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to such transfer.

We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and that no transfer of your Personal Information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other Personal Information.

If you are located in a country outside the U.S. and submit Personal Information to us, you consent to the general use and disclosure of such information as provided in this Privacy Policy and to the transfer and/or storage of that information to the U.S. and other countries outside your home country.

  1. 10. Sensitive Personal Information.

Subject to the following paragraph, we ask that you not send us, and you not disclose, any sensitive Personal Information as this term is defined under applicable data protection and privacy laws (for example, social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or trade union membership) on or through the Site or otherwise to us.

If you send or disclose any sensitive Personal Information to us, you consent to our processing and use of such sensitive personal data in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive Personal Information, you must not submit such content to the Site.

  1. 11. Children’s Information.

The Site is not intended for use by children under the age of 13. By using the Site, you represent that you are at least 13. If you do not meet this age requirement, please do not access or use the Site.

If we learn that we have collected Personal Information from a child under the age of 13, we will take reasonable steps to delete it, unless we are legally obligated to retain such information. If you believe that we have collected information from a child under the age of 13, please contact us through one of the methods listed under “How To Contact Us” above.

  1. 12. Links to Other Websites.

The Site may contain links to third-party websites. We have no control over how these websites collect your information and are not responsible for the content, privacy policies, actions, or security of these websites. Please make sure to read the privacy statements of these other websites that collect your Personal Information.

  1. 13. Governing Law and Jurisdiction.

This Privacy Policy shall be construed and governed under the laws of the United States and State of Kentucky (without regard to rules governing conflicts of laws provisions). You agree that venue for all actions, arising out of or relating in any way to your use of the Site, shall be in federal or state court of competent jurisdiction located in Jefferson County, Kentucky, within one (1) year after the claim arises. Each party waives any objections based on forum non conveniens and waives any objection to venue of any action instituted hereunder to the extent that an action is brought in the courts identified above. Each party consents to personal jurisdiction in the courts identified above.